Privacy Policy

1. Overview

MJ Solution ("we", "us", "our") operates the web platform and Client Portal at mjsolution.sr. This Privacy Policy informs you of our policies regarding the collection, use, protection, and disclosure of personal data when you interact with our website, request quotes, or utilize our tech support services.

2. Information We Collect

We only collect information necessary to fulfill service requests and maintain client accounts:

• Contact Identifiers: Name, business name, email address, physical address, and telephone numbers.
• Hardware & Technical Records: Device brand, model, serial numbers, operating system specifications, hardware fault symptoms, and diagnostic event logs.
• Financial & Billing Data: Payment transaction references, invoice totals, and payment dates. (Full credit/debit card numbers are never stored on our local servers; payments are processed through secure payment gateways).
• Account & Access Data: Password hashes (stored with bcrypt encryption), IP address, and browser session timestamps.

3. How We Use Your Information

Your information is used strictly for legitimate business operations:

• Providing diagnostic evaluations, repair jobs, and equipment tracking.
• Transmitting service updates, estimate notifications, and automated billing receipts.
• Maintaining audit trails for legal compliance and security logging.
• Authenticating your access to the secure Client Portal.

We DO NOT sell, rent, monetize, or trade customer personal information to third parties.

4. Client Device Data Confidentiality

Technicians inspect storage media strictly for diagnostic, benchmarking, operating system repair, or authorized data recovery purposes. Technicians are prohibited from browsing personal photos, personal messages, or confidential documents. Any customer data discovered during diagnostics remains strictly confidential.

5. Data Retention & Security

We implement industry-standard safeguards including SSL/TLS encryption for all HTTP transmissions, salted bcrypt password hashing, prepared database statements, and role-based access control. Billing records and invoice archives are retained in accordance with financial record-keeping obligations. Customer diagnostic logs are retained only as long as necessary to maintain service history.

6. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to erroneous records, or request account closure. Requests can be submitted directly via the Client Portal or by emailing privacy@mjsolution.sr.

7. Contact the Data Protection Officer

MJ Solution Data Officer
Paramaribo, Suriname
Email: privacy@mjsolution.sr